Returns and Refund Policy
At Pleroma House of Luxury, we take immense pride in offering high-quality products and exceptional customer service. However, if you are not fully satisfied with your purchase, we have a comprehensive Returns and Refund Policy to ensure your peace of mind.
1. Eligibility for Returns and Refunds:
- Returns are accepted within 7 days from the date of delivery.
- The item must be in its original condition, unused, and with all tags and packaging intact.
2. Initiation of Returns:
- To initiate a return, please contact our customer support team at +1(240) 701-5854 or via email at info@plemorahouseofluxury.com
- Provide your order details, reason for return, and any relevant information.
3. Return Shipping:
- Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
- We recommend using a trackable shipping method to ensure safe and timely delivery.
4. Refund Process:
- Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund.
- If your return is approved, a refund will be processed to your original payment method within 5-7 business days.
5. Exchanges:
- Unfortunately, we do not offer direct exchanges. You may return the item following the above guidelines and place a new order for the desired item.
6. Damaged or Defective Items:
- In the unlikely event of receiving a damaged or defective item, please contact our customer support immediately.
- We will arrange for a replacement or provide a full refund, including return shipping costs.
7. Non-Returnable Items:
- For hygiene reasons, we do not accept returns on intimate apparel such as lingerie and swimwear.
8. Store Credit:
- In some cases, we may offer store credit as an alternative to a refund.
Please note that this Returns and Refund Policy applies only to purchases made directly from Pleroma House of Luxury. For items bought through authorized retailers, kindly refer to their respective policies.
For any queries or assistance, do not hesitate to reach out to our customer support team. We are here to ensure your shopping experience with Pleroma House of Luxury is nothing short of extraordinary.
Contact Information: Pleroma House of Luxury Address: 259 Laurel, Maryland Phone: +1(240) 701-5854 Email:Â info@pleromahouseofluxury.com
